RETURN POLICY – PAWLISH BALM

1. GENERAL CONDITIONS
At Pawlish, we value customer satisfaction and stand by the quality of our products. Due to the nature of our roll-on balm, we maintain strict hygiene and safety standards. As a result, we do not accept returns or exchanges for opened or used products.

2. ELIGIBILITY FOR RETURNS
We only accept returns under the following conditions:

• The product arrived damaged or defective.

• The wrong item was received in your order.

To qualify for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.

3. RETURN REQUEST PROCESS
If your order meets the eligibility criteria, follow these steps:

1. Contact our customer service team at [your email] within 7 days of receiving your order.

2. Provide a clear photo of the product and packaging, along with your order details.

3. Wait for approval and further instructions from our team.

4. REFUNDS & REPLACEMENTS
Once we verify the issue, you may choose between:

• A full refund to your original payment method.

• A replacement product sent at no additional cost.

Refunds are processed within 5-10 business days after approval.

5. NON-RETURNABLE ITEMS
We do not accept returns in the following cases:

• Opened or used products.

• Change of mind or personal preference.

• Products reported outside the 7-day return window.

6. CONTACT US
For any questions about our return policy, contact us at [your email] or visit our website.